At a Hotel

 

At some time or another you may find yourself at an English speaking hotel. Whether at an economy hotel or a 5 star resort, you will encounter the same kinds of expressions, be asked the same kinds of questions, and respond to these questions in the same way. Look at these common expressions.

English Expressions- At a Hotel

Expression: Do you have a reservation?
Response: Yes, the name is Smothers, Jamie.

Expression: How long will you be staying?
Response: I’ll be checking out on Friday.

Expression: Do you prefer a smoking or non -smoking room?
Response: Non-smoking if you please.

Expression: How many guests are in your party?
Response: Two, my wife and I.

Expression: Will you be paying by cash or credit card?
Response: Credit card, if you accept Visa.

Expression: Did you have anything from the mini- bar?
Response: Yes, I had one soda and an orange juice.

Expression: Fill out this registration form please.
Response: Do you need to see my driver’s license or passport?

Expression: I would like to leave a wake up call for 7:30.
Response: Certainly sir, what’s your name and room number?

Dialogue- At a Hotel

Checking In
Clerk: Welcome to the Sheraton. May I help you?
Guest: I’d like to check in. I have a reservation.
Clerk: What’s your name, please?
Guest: Phillip Marlow.
Clerk: Yes Mr. Marlow. You requested a single room for three nights, is that correct?
Guest: Yes, could I have a room on the upper floors, away from the ice machine?
Clerk: No problem. Do you prefer a smoking or non-smoking floor?
Guest: Non-smoking please.
Clerk: Could you fill out the registration form, please. Thank you. And will you be paying by cash or credit
    card?
Guest: Cash, if you accept American dollars.
Clerk: Of course, sir. If you require local currencies we can also exchange money for you.
Guest: That’s great, I do need some cash.
Clerk: Your room number is 1109. Here’s your key. Enjoy your stay at the Sheraton. If you require anything
    further, feel free to call the front desk. Would you like assistance with your bags?
Guest: No thanks, I only have one. I can manage.

Room service
Room Service: Room service, may I help you?
Guest: Yes, this is Mr. Marlow in room 1109. Could you send up a tuna fish sandwich and a bag of potato
    chips?
Room Service: Certainly sir, that will be about ten minutes.
Guest: Thank you.

Wake up call
Front desk: Front desk, may I help you?
Guest: This is Mr. Marlow in room 1109. I would like to leave a wake up call for 7:00 AM.
Front desk: Certainly sir.
Guest: Thanks.

House Keeping
House keeping: House keeping, may I help you?
Guest: This is Mr. Marlow in room 1109. Could I get a couple of more towels and another blanket?
House keeping: Yes sir, we will get them to you right away.
Guest: Thank you.

Conversation Activities- At a Hotel

1. Pair work- discussion
     When was the last time you stayed at a hotel? Tell your partner about it using some of the ideas for
     discussion below. Your partner should ask questions to get more information.

when were you there
what hotel did you stay at
where was the hotel
what kind of hotel was it (economy, 5 star, etc)
how long did you stay
did you like the hotel- why or why not

2. Pair work- Role Play
     Working with a partner, role play the situation, using the information below

The situation: At a hotel
The roles: guest, hotel employee mployee

A. Making reservation

The clerk should get the following information:

The guest should ask about the following:

? name

? price

? kind of room

? services available

? number of beds required

? whether shuttle bus is available to/from airport

? credit card number


? length of stay


? number of guests


? date of arrival


B. Checking-in, with reservation

The clerk should:

The guest should:

? have guest complete the registration form

? ask about check out time

? ask if guest needs assistance with luggage

? request non-smoking floor

? get credit card or cash

? request room with view of pool

? give key to guest


C. Room service- ordering meals

The clerk should:

The guest should:

? ask name and room number

? place the order

? ask what the order is


? ask when to deliver


? say thank you


D. Wake up call

The guest should:

The clerk should:

? call to leave a wake up call

? say hello

? give name and room number

? ask the time of the wake up call

E. Check out

The guest should:

The clerk should:

? inform the clerk you want to check out

? inform guest of additional charges for room

service- mini-bar, etc.

? give the clerk the key

? get final payment


? get the key from the guest


? ask guest if he needs any help with his luggage